Frequently Asked Questions

Everything you need to know before your next find.

Shopping for retro games and collectibles should be fun, not complicated. Whether you have a question about an item, shipping, or your order, we’re here to help. Below are answers to some of the most common questions about shopping with Jon’s Outpost.

Are your games and consoles tested?

Yes! Games, consoles, controllers, and other electronics are tested before being listed for sale. We want you to be able to open your package, hook up your new find, and enjoy it.

Any known issues or important condition details will be clearly noted in the product listing.

Are the photos of the actual item I’ll receive?

Yes. Unless otherwise stated in the listing, the photos you see are of the actual item you’ll receive.

Because many of our games, consoles, and collectibles are pre-owned, condition can vary from item to item. We want you to know exactly what you're buying.

What do Game Only, Game in Case, and Complete mean?

We use simple condition options to make it easy to know what's included:

Game Only — The game disc or cartridge only.

Game in Case — The game and case are included, but manuals or other original inserts may be missing.

Complete — Includes the game, original case, and manual when the game was originally sold with one.

Any additional included items will be shown or described in the listing.

How quickly will my order ship?

Most orders are carefully packed and shipped from North Carolina within 1–2 business days.

Once your order ships, you'll receive tracking information so you can follow your package on its way to you.

How do you package orders?

With care! We know condition matters, especially when you're buying older games and collectibles.

Items are securely packaged to help protect them during shipping. Trading cards, games, consoles, and collectibles may require different packaging, so we pack each order based on what’s inside.

What is your return policy?

We want you to feel comfortable ordering from Jon's Outpost. Most eligible items can be returned within 30 days of delivery, subject to our return conditions.

For complete details, please see our Return & Refund Policy.

What happens if something is wrong with my order?

Please contact us.

If an item arrives damaged, defective, incorrect, or significantly different from its description, we'll work with you to make it right.

We're a small business, and there’s a real person on the other side of your message.

Do you buy games, consoles, and trading cards?

Yes! We're always interested in adding great games, consoles, trading cards, and collectibles to the Outpost.

Our full Sell to Us experience is coming soon. In the meantime, you can contact us if you have something you think we'd be interested in.

Are you a physical store?

Jon's Outpost is an online store based in North Carolina. We don't currently operate a traditional retail storefront.

You may also find us at select local events and shows.

Still have a question?

We're happy to help.

If you couldn't find the answer you were looking for, visit our Contact Us page and send us a message. We'll get back to you as soon as we can.